April 18. Woke up with an unusually strong hangover, expected a quiet day without customers, but immediately got dropped into an emergency escalation that completely overwhelmed me because I was only superficially familiar with most of the components. Annoyed at the last minute rescheduling, scolded, apologized for scolding. In my highly privileged dream job, I have no business complaining about such things. It got better as the day went on, when I was able to put the pieces of the puzzle together.